Each of the following is a service level agreement myth except:

  • A Service Level Agreements will make users happy
  • B Service Level Agreements are necessary when outsourcing IT functions
  • C Penalty clauses in a Service Level Agreements will guarantee service levels
  • D Service level agreements will result in higher service levels
business communication and information system

The correct answer is B. Service Level Agreements are necessary when outsourcing IT functions

Service Level A....

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